Shipping policy


What is the difference between Priority and First Class?
Priority includes international tracking numbers and lost mail/package insurance, and is usually a little more expensive.

First Class only has a tracking number within the US and has no insurance on lost or stolen mail/packages. This option is usually the cheapest.


What are your shipping rates?

  • First Class (3-7 days*)
  • Priority Mail (2-6 days*)
    *Note: Order processing time not included. During sales or peak seasons (such as Black Friday), shipping speeds can be delayed past the stated ones. Please note that the shipping speed is only an estimate, we do not have control of any carrier-related delays.

We ship all items out within 1-3 days depending on when you've placed your order. Your order will need to be processed and scanned by a delivery company before the tracking number is active. Once your tracking number is active, the estimated shipping time is now in effect. 

 

My tracking link has been stuck on "Label Created" for a while. What does it mean?
We've seen this happen to customers who choose the standard shipping method at checkout. Don't worry, though, as it doesn't mean your package is not on its way. What this means is, the shipment tracking may not show early movement until it gets to the final stages.

 

 

I think my package is lost. What do I do?
If you think your package is lost and your local post office has no information about your package, you can contact us through our Contact Page. If you checked out with First Class Mail/Package, there is no insurance on your package. 

 

My package says "Delivered" but it's missing.

  • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  • Contact your local post office. Make sure to call your LOCAL POST OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them for details about that day's delivery. They are used to these types of questions, and can usually provide helpful information

  

Who is responsible for VAT/Custom fees?
All international orders will be your responsibility as far as VAT / Customs fees. Not all mail/packages will have to go through this process and there is no way to tell which ones will be held up at customs.